# 210

Case Study

Antiquarius Ltd.              

Situation

Cumberland Ltd, an upscale general merchandise gift catalog and fulfillment company based in Dallas, Texas opened five gift shops to rotate and liquidate remnants left in the warehouse after they no longer were being offered in the catalog. These stores were also used to test the potential of new items for the catalog.
   At the time, the U.S. Dollar was strong against most world currencies. Old turn-of-the-century draw leaf tables, marble top wash stands, and roll top desks bought off shore -- and offered in Cumberland stores -- were inexpensive to acquire, in high demand in the USA, and very profitable.. Cumberland  decided to open an antique furniture business in California.

Problem

The agency got a call from London. The client, on a buying trip in Western Europe, had just bought Tickle & Braggart, Ltd., a Cornwall antique collecting company there. He needed a lift from the airport in four days. “And oh, by the way, to get this thing moving, I just shipped two 40 foot high cube containers to your attention.”
   Where do you put two 42 foot high cube containers you never ordered? How do you open them and sell off the contents when you have no warehouse, no store, no business plan, and no customers? In the next four days the agency managed to lease a 10,000 sq ft warehouse and write a marketing plan, which it presented to the client on the way back from the airport.
Solution

The Source of a Different Color Campaign:  The agency pulled research and did a quick assessment of the antique business in California, including collectibles, auctions, home furnishings, architectural antiques, and the home decorator trade. Everybody who imported antiques or owned retail outlets was a target. Those who wholesaled, cherry picked the best from their own containers before selling what was left to other retailers, were the competition. However, they could also be a potential target.
   A personalized letter was dropped to all the CEOs of auction houses, furnishings retailers and home decorators in California. It introduced Antiquarius Ltd, a new 100% "wholesale only" resource for antique furniture . . . “a resource of a different color” and invited them to call for a private showing. A brochure that explained the Antiquarius difference and offered an “Account Pass Key” to members was enclosed in this limited mailing..

Results

Antiquarius’ sold out in its first day of business. Everyone contacted, responded. What was not anticipated, over 70% more than initially contacted also responded. Good news travels fast. Antiquarius set up a “Have” and “Want” List. It used its database to keep its accounts appraised of buys in advance of their landings. In some instances buys were concluded in Europe based on contingent sales set in advance. By year's end Antiquarius was landing four containers a week.

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